Melissa Michael

1473 Bowers Store Road, Siler City  NC  27344-9399
(919) 663-1063     email: [email protected]



Engineering professional with background in testing software and hardware for external customers and in-house benchmark development. Experienced in designing and executing tests for a variety of technologies and troubleshooting results. Proficient at quickly setting up different testing environments. Excellent at learning new technologies and determining the best way to test and display a given product’s features and performance. Flexible and able to change testing scenarios to meet clients’ changing needs. Self-starter who can learn anything.

Major Work Experience

Veritest (LionBridge)-Research Triangle       1997-2003

 (formerly Ziff Davis Labs)   Morrisville, NC 27560

Positions held:

- Tester                     2000-2003

- Technician                    1999-2000

- Distribution Coordinator                    1998-1999

- Distribution Assistant                    1997-1998

·     Design and execute customer test plans and methodologies; find and reproduce issues and bugs. Analyze computer performance. Tests cover the spectrum from out-of-box experience, end-user usability, full functionality, compatibility with multiple operating systems and additional software and hardware, to customer specified environments, ad-hoc investigative testing and analysis, and regression testing.

·     Set up hardware and software projects required for in-house beta testing and third party contract testing.  Install and configure personal computers and servers with various releases of operating systems, software applications, and USB, serial, and parallel peripherals, PC cards, docking stations, controller cards, etc.

·     Develop and perform in-house beta tests of Ziff Davis Media benchmarks including  i-Bench (Lead Tester), Winstone, and WinBench.

·     Write and coordinate detailed test reports for clients, and lab methodologies for intranet. Develop “How-to” documents for use by other testers.

·     Keep daily spreadsheets and databases of test results and variances

·     In Distribution, was responsible for fulfilling 400-1000 orders weekly; supervising one assistant and product purchasing as well as the historical archive; and all customer service by email, phone, and fax. Provided weekly reports and statistics from Oracle customer database, Access databases, and Excel spreadsheets.



Operating Systems

·         Windows 95 through XP

·         Windows Server NT4 through .NET Enterprise

·         Mac 8.6-10.2

·         RedHat Linux 6.2-7.2

·         RedHat Linux Server Advanced 7.2 and Professional 7.3

·         Unix Server 7.1 through OpenUnix8



Microsoft Office 97 through XP

Lotus Notes

Compaq Smart Start

Symantec NAV, Ghost, ACT!, Mobile Essentials, pcAnywhere

Citrix Winframe and Metaframe

Media Players – WMP, Quicktime, Real, Liquid Audio

Wildfile GoBack

CD burning – Nero,  Roxio,

Digital Med


Browsers – IE, Netscape, Opera, Safari




SCSI and Array Controllers

Network Printers

Peripherals – scanner, digital camera, joystick, drive, docking station, port replicator

Internet appliances – i-opener, WebTV, i-phone

NICs and modems








·     1986 BSEE  University of Tennessee-Knoxville, cum laude, math minor

·     1982 National Merit Scholar, Oak Ridge High School




Additional work experience

OPC Northside Mental Health Clinic       1996-1997

  Chapel Hill, NC 27516

Medical Transcriptionist


 ISKCON of NC, Inc. 1986-1996

    Hillsborough, NC 27278


 Bristol Compressors Summer 1991

      Bristol, VA.


University of Tennessee School of Electrical Engineering      1985-1986

    Knoxville, TN


University of Tennessee School of Veterinary Medicine      1983-1984

    Knoxville, TN